Booking Terms & Conditions | Reflections Holidays

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General
1. The booking terms and conditions outlined below apply to Reflections Holidays.
2. Management reserves the right to amend or alter prices (other than for confirmed bookings), sites and these Terms and Conditions at any time without notice.
3. Reflections Holidays takes website bookings up to 50 weeks in advance.
4. Whilst we endeavour to meet our guests’ requests, site/cabin preference is not guaranteed and may be altered by Park Management at any stage before your arrival.
5. You must be at least 18 years of age with a valid form of ID and payment method to stay with us if you are not accompanied by a parent or guardian.
6. Rates are based on two persons. Additional charges apply for bookings of three persons or more (both adults and children).
7. For purposes of booking, age ranges are classed as;
  1. Infant – 3 and under
  2. Child – 4 to 17 inclusive
  3. Adult – 18 and over
8. Children under the age of 9 are not permitted to sleep on top bunk beds. Bunk Beds have a maximum weight limit of 75kg.
9. All guests will be required to complete a guest registration form prior to or upon arrival at Park. Failure to do this may result in refusal of your reservation.
10. All guests must abide by Park Rules, guidelines, signage and reasonable requests from park staff at all times.
11. Reflections prioritises rebooking’s for super peak periods only (Christmas & Easter). Outside of these periods there is no prioritisation for prior guests.
12. A valid credit card must be provided for all bookings to secure your reservation with us. The guest credit card must match the name on the Reservation. The guest whose signature appears on the guest registration form shall be deemed responsible to pay for all room/site costs and agrees that all costs will be paid prior to departure. The guest authorises the park to deduct any outstanding room/site costs, fees, damage charges, etc from their given credit card. Any payments not able to be recovered directly from a guest will be referred to a debt collection agency with the cost of collection being added to the debt to be collected.
13. Credit Card Security: All bookings require a credit card for security. Your credit card number will be held by an encrypted link for the duration of your booking and up until 14 days after your departure. Charges can be made to this as requested. Damages or loss incurred from your cabin or site may also be charged to this card, including, but not limited to, loss of items from your cabin, damages or non-returns of hire equipment, loss of keys or damages to the site. Should you not be able to provide a valid credit card, a $300 cash bond and a copy of your photo ID is required for all bookings.
14. Credit Card Pre-Authorisation: A pre-authorisation of your credit card may be required. A pre-authorisation is a temporary hold of a specific amount of the available balance on a credit or debit card that is provided upon booking. The pre-authorisation is not a charge, and no funds are debited from your account.
15. Reflections Holidays will not be held responsible for, or liable to compensate loss, theft, or damage to personal property on, or brought into the accommodation/site or in the immediate vicinity of the accommodation/site.
16. Personal information collected may be used for direct marketing purposes where, in absence of an objection, implied consent is assumed. Reflections Holidays will also provide options for a person to opt out of receiving marketing material.
17. The number of guests on the sites or in the accommodation at any one time shall not exceed the number of guests declared on the booking information, otherwise additional fees may be incurred.
18. Occupancy is granted under the acceptance of the above-mentioned terms and conditions in accordance with the park rules (subject to change without notice). Management reserves the right to terminate the occupancy due to any breach of the above.
19. Reflections reserves the right to refuse or decline your booking at any time without reason. We reserve the right to refuse entry into the park for any reason we so determine in our discretion.
20. You have no ownership rights over the reserved cabin or site to resell to a third party. Subletting is not permitted.
21. If the guest is seeking special consideration over and above our standard cancellation policy, Reflections reserves the right to request satisfactory evidence to support the guest request which may include medical certificate or other documentary evidence.
Minimum Length of Stay
1. The minimum length of stays applies during seasonal periods and may vary from Park to Park.
Payments/Deposits
1. A deposit is required to secure your booking with us. Bookings will not be guaranteed or confirmed without a deposit amount as specified at time of booking. Please note if your deposit is not paid within 48 hours, your reservation will be cancelled. Online bookings must be completed within 15 minutes to guarantee booking.
2. If the full payment of your booking is not received by the Balance Due Date, then the booking will be cancelled, and initial deposit paid will be forfeited.
3. An existing valid Guest Account Credit may be used for the deposit if the value of the guest credit is greater than the total of the booking. If the total of the booking is greater than the guest credit, full payment of the deposit is required and then the credit will be applied to the balance.
4. Credit/Eftpos Card Transaction Fees of 0.59% apply to Visa, 0.86% apply to Mastercard, 2.35% apply to American Express and 0.19% apply to Eftpos.
5. Different deposit and cancellation terms apply for group bookings of 10 or more accommodations/sites.
Deposit and Cancellation Terms, All Seasons, All Parks (Excludes Wee Jasper and Signature Series):
1. Rate Name: Standard Rate, Midweek 15%, Weekly Rate, One Night Stay
  1. Deposit:
    - A non-refundable initial deposit of the first night’s rate is required at time of booking.
    - Final Payment is due at:
      - 60 days prior to arrival in Peak Season
      - 30 days prior to arrival in Easter, School Holidays & Special Events
      - 24 hours prior to arrival in Mid/Low Season
        Low & Mid-Season: For bookings longer than 7 days, the first-week balance is due on arrival. Payment for the balance of the remainder of the stay should be made every 7 days thereafter.
    - Full prepayment is required at the time of booking if travel is within:
      - 60 days prior to arrival in Peak Season
      - 30 days prior to arrival in Easter, School Holidays & Special Events
      - 24 hours prior to arrival in Mid/Low Season
  2. Cancellation:
    - The initial deposit is non-refundable and not available as a credit if cancelled more than::
      - 60 days prior to arrival in Peak Season
      - 30 days prior to arrival in Easter, School Holidays & Special Events
    - The initial deposit can only be held as credit if cancelled more than:
      - 24 hours prior to arrival in Mid/Low Season
    - All payments made will be forfeited if cancelled within the above time periods.
2. Rate name: Stay 4, Pay 3, Early Bird, Extra Big Sleep In and Stay 5, Pay 4* *
  1. Deposits:
    - Full prepayment is required at time of booking.
    - *Available only at select parks
  2. Cancellations:
    - Cancellations are not permitted, and the full prepayment will be forfeited.

*Available only at select parks

Deposit and Cancellation Terms, All Seasons, Signature Series (Seal Rocks):
1. Rate Name: Standard Rate, Midweek 15%, Weekly 10%, One Night Stay
  1. Deposits:
    - A non-refundable initial deposit of first night’s rate is required at time of booking.
    - Final Payment is due at:
      - 60 days prior to arrival in Peak Season
      - 30 days prior to arrival in Easter, School Holidays & Special Events
      - 14 days prior to arrival in Mid/Low Season
        Low & Mid-Season: For bookings longer than 7 days, the first-week balance is due on arrival. Payment for the balance of the remainder of the stay should be made every 7 days thereafter.
    - Full prepayment is required at the time of booking if travel is within:
    - 60 days prior to arrival in Peak Season
    - 30 days prior to arrival in Easter, School Holidays & Special Events
    - 14 days prior to arrival in Mid/Low Season
  2. Cancellations:
    - The initial deposit is non-refundable and not available as a credit if cancelled more than:
      - 60 days prior to arrival in Peak Season
      - 30 days prior to arrival in Easter, School Holidays & Special Events
    - The initial deposit can only be held as credit if cancelled more than:
      - 14 days prior to arrival in Mid/Low Season
    - All payments made will be forfeited if cancelled within the above time periods.
2. Rate Name: Extra Big Sleep In, Early Bird and Stay 5, Pay 4* *
  1. Deposits:
    - Full prepayment is required at the time of booking.
  2. Cancellations:
    - Cancellations are not permitted, and the full prepayment will be forfeited.
Deposit and Cancellation Terms, All Seasons, Wee Jasper:
1. Rate name: Standard Rate, Midweek 15%, Weekly 10%
  1. Deposits:
    - Full Prepayment is required at the time of booking on all rates.
  2. Cancellations:
    - The initial deposit is non-refundable and not available as a credit if cancelled more than:
      - 72 hours prior to arrival in Peak Season
      - 72 hours prior to arrival in Easter, School Holidays & Special Events
        The initial deposit can only be held as credit if cancelled more than:
        72 hours prior to arrival in Mid/Low Season
        All payments made will be forfeited if cancelled within the above time periods.
2. Rate name: Extra Big Sleep In, Early Bird and Stay 5, Pay 4* *
  1. Deposits:
    - Full prepayment is required at time of booking.
  2. Cancellations:
    - Cancellations are not permitted, and the full prepayment will be forfeited.
Cancellations/Amendments, Refunds & Guest Credits
1. We will do our best to assist you should your holiday plans change, although cannot guarantee that changes can be made nor that a refund is available. Please note that bookings in certain time periods, or for certain accommodation types cannot be changed; however, in some instances, changes may be permitted but you will forfeit deposit paid. Cancellation requests for bookings made through Reflections Holidays should be made directly to us.
2. We are unable to process cancellations for bookings made via third parties (e.g. Online Travel Agents). You will need to contact these parties directly with any cancellation requests.
3. No refunds are given for unused portions of your booking, including no-shows and early departures or cancellations after you or your party has arrived at the park. A no-show is when you do not check-in on the day of your confirmed date of arrival. Please note that if you or your party do not arrive on the date of your arrival, full cancellation fees apply and will be charged to the credit card placed against the booking. Cancellation fees will not be refunded or credited. Your cabin/site may not be available if no prior communication about your booking has been received.
4. Should you wish to vacate your accommodation or site early, tariffs and deposits paid are not refundable or available as a guest account credit.
5. Reservations are NOT transferable to another person. If guests are unable to keep their reservation due to other commitments/situations, our standard cancellation policy applies.
6. Refunds may take up to 10 days to be processed or longer depending on your bank.
Guest Account Credit
1. Guest Account Credit must be used within 12 months of the date of the credit being processed. If the credit is not used for a stay prior to the expiry date will be void, of no value and any unused value will not be refunded.
2. Guest Account Credit Is only redeemable for accommodation or site fees at any Reflections Holiday Park and is not redeemable for cash, meals or any other products or services.
3. Guest Account Credit may be used in part or full, and any remaining value can be used towards subsequent purchases of accommodation within the 12-month validity period.
4. An existing valid Guest Account Credit may be used for the deposit if the value of the guest credit is greater than the total of the booking. If the total of the booking is greater than the guest credit, full payment of the deposit is required and then the credit will be applied to the balance.
5. Any further cancellation once the Guest Account Credit has been applied to a replacement booking will still be treated as the same cancellation date as when the 12-month validity period commenced, that is any subsequent cancellation will not result in a new validity period. Once expiry date is set, it is not extendable.
6. Once a guest credit has been offered and accepted, no subsequent refunds will be offered.
7. A guest account credit cannot be transferred to any other guest bookings. The name the credit is held under must match the guest's name on the booking.
Reflections Dog Policy

Please view the Reflections dog policy here