Join the Outsiders Club

A huge stack! The best way to learn more about the benefits you can unlock as part of the Outsiders Loyalty Club is to read the information above or contact our friendly reservations team.

We have removed two benefits over time but have added a huge stack more! On the 1st of April 2024 we removed the $100 credit earnt for spending $1,000 (one time only) and on the 1st of July 2025 we removed the $25 credit you earnt for signing up to the program.

Why did we do this? To better reward those who are loyal to us!

No. As of the 1st of July 2025 you will not receive any credit for signing up to the Outsiders Loyalty Club, however a stack of other benefits await!

Simply put, the more you stay the more you earn:

• Stay 7 nights and earn $25 credit. Stay another 7 nights and earn another $25!* Rinse and repeat. This type of credit is capped at $250 per calendar year.
• Stay at a Reflections Holidays Place that you haven’t already stayed at in the calendar year and you will earn an additional $25 credit for every new place you stay* (excludes your first park and has to be at least two nights to count).
• Only for fanatical Outsiders – stay at least 100 nights across 20 different Reflections places in a calendar year and you will earn a massive Ticket to Tour prize, a guest credit equal to the amount you spent to get it! We don’t really expect anyway to reach this (but we’ll be over the moon if someone does).

Excitingly, you can work towards earning all of these at the same time! This means that under the new rewards program you could earn well over $1,000 plus a massive Ticket to Tour prize. This is compared to the old program which maxed out at $100 a year. Plus, the program remains completely FREE!

* Terms, conditions, and exclusions apply.

Sure!

Example 1

You stay: at Reflections Holidays Evans Head for 14 nights.

You get: $50 credit ($25 for every 7 nights)

Example 2

You stay: at Reflections Holidays Evans Head for 14 nights and then Reflections Massy Greene for another 14 nights.

You get: $125 credit ($100 for 28 nights plus $25 for visiting a new park – remember Evans Head is excluded as it’s your first place for the year.)

Example 3

You stay:

• Reflections Holidays Evans Head for 14 nights
• Reflections Holidays Massy Greene for another 14 nights
• Reflections Holidays Byron Bay for 60 nights

You get: $300 credit ($250 for every 7 nights capped at $250 plus $50 for visiting two new parks – remember Evans Head is excluded as it’s your first place for the year.)

It’s easy! Simply ‘stay’ at a park you haven’t already been to in the calendar year (excluding your very first park) and you’ll get a $25 credit! Also, for every 7 ‘nights’ you stack up by staying with us you’ll also recieve a $25 credit (capped at $250 per calendar year). You could earn up to $1,225 in $25 credits per calendar year – just for going on holidays!

A stay for the purposes of the Reflections Outsiders Loyalty Club is fully defined in the Terms and Conditions but put simply, it’s a stay of a minimum 2 nights at a Reflections Holidays Place in ‘Eligible Accommodation’. Some accommodation types are excluded, for example, Long Term Casual accommodation and rental accommodation. For a full list of exclusions see the Terms and Conditions.

A night for the purposes of the Reflections Outsiders Loyalty Club is fully defined in the Terms and Conditions but put simply, it’s a night stayed at a Reflections Holidays Place in ‘Eligible Accommodation’. Some accommodation types are excluded, especially Long Term Casual accommodation and rental accommodation. For a full list of exclusions see the Terms and Conditions.

Progress towards nights and stays resets at 11.59 on 31 December every year. This means that on the 1st of January every year your number of nights and number of stays will reset back to zero. This means that you will also have your first stay for the year excluded from received a $25 credit for staying at new places.

For example, if you had stayed 13 nights across three different parks in 2024, on 1 Jan 2025 this would reset and it would count you as having stayed 0 nights at 0 places (for the purposes of earning credit only).

Your credits are valid for 12 month from the day you earn the credit and will expire after this time. E.g. if you earn a $25 credit on the 15th of Augustit will expire on the 15th of August the following year.

The only exception to this is Raincheck credit that has a 6 month expiry from the date that it is assigned.

Being part of the Reflections Loyalty Club is completely and totally FREE! We think this is part of what makes it the best Loyalty program in the country. We will not charge you to join, we won’t charge you any ongoing fees, we won’t even charge you postage to receive your own special merch!

You should receive any $25 credits you earn the night that you depart your stay. This gives our computers some time to stack up how much you’ve earnt!

We are working on delivering a great online experience to track your credit but in the meantime call our friendly reservations and park teams who will be able to give you updates. We are also working on giving you updates through email. We’ll let you know closer to when these are ready.

Simply stay for at least 100 nights in a calendar year across at least 20 Reflections Holidays Places (make sure it’s a minimum of two nights per stay to count) and you will receive a guest credit in the following calendar year to the tune of whatever you spent to earn it!

For example, if you stayed for 105 nights at 22 different Reflections Holidays Places in the same calendar year for a total cost of $5,500, not only would you receive $250 credit for staying 70 nights, $525 for staying at 21 places (first park is excluded) – you would then also received a guest credit for $5,500 to use in the following calendar year! That’s a total of $6,275 back in rewards. Now that’s truly a ticket to tour.

Terms and Conditions apply.

The Terms and Conditions can be found here. Terms and Conditions related to the Tier benefits will be released on the 1st of September 2025.

You will have your Explorer or Trailblazer status for at least the remainder of the calendar year in which you earnt it plus the following calendar year, unless you reach a higher status within that time.

Yes, if you do not meet the criteria for maintaining your current status you will eventually be reset back to either Member or Explorer status depending on which criteria you met. This will occur at the very end of the calendar year following the year you initially earnt that status.

For example, if you earnt Explorer status on the 1st of March 2026, you would maintain that status until the 31st of December 2027 when you would then revert back to ‘Member’ status (assuming you didn’t earn Trailblazer status in the meantime and didn’t again meet the criteria in 2027 to remain an Explorer).

Yes! If you continue to meet the criteria every year to be an Explorer or Trailblazer then you will keep the highest status that you earnt.

We will assign every member one of the three new tier status’s on the 1st of September 2025. You will get a new ‘Explorer’ or ‘Trailblazer’ status within a week of earning it. You will receive an email about this.

If you join after the 1st of September 2025 you will initially be given ‘Member’ status and will be assigned either ‘Explorer’ or ‘Trailblazer’ status upon achieving the relevant criteria.

New tier benefits will start on the 1st of September 2025 with the exception of the Raincheck benefit which will start on the 1st of January 2026.

To find out what you need to do to become an Explorer or a Trailblazer read the information on the webpage above or give our friendly reservations team a call.

No, we will post this to you free of charge! We will not send merch packs to international addresses however. If you want to receive your merch you will need to get it sent to an Australian address.

Yes, with Raincheck you will be able to cancel your booking within nearly every non cancellation window. This includes any time in the lead up to and even during your stay. We want to give our best guests the most flexibility. Some small exclusions to this will applyand will be published on the 1st of September. In return you will receive any nights outstanding back to your account as a guest credit.

Yes, we need to know where to send your pack. If you do not provide us with a valid address we won’t be able to send out your pack.

No, we will always double check beforehand if you want to be upgraded into a better accommodation type (free of charge of course).

Yes, we need to know where to send your pack. If you do not provide us with a valid address we won’t be able to send out your pack.

We will aim to give you this benefit as much as possible but we can’t guarantee it as sometimes others may be leaving right before you or arriving straight after.

We will aim to give you this benefit as much as possible but we can’t guarantee it as sometimes others may have already booked out the best spots!