Skip to:
Rewards Club family - family on the beach at jimmys

Join the Outsiders Club

Love exploring? Join the club

Additional benefits launching September 1 2025

The more you holiday, the more you score! Our beefed up loyalty program has more benefits than ever before so you get to rack more rewards every time you pack your bags.

Image

These are on top of our current rewards plus 'Ticket To Tour' program. See current rewards info here

These rewards could be coming your way:

✔ 'Rain check' your booking

✔ Priority upgrades*

✔ Priority phone line

✔ Late check out/early check in*

✔ Member deals

✔ Merch & more

T&Cs here

Image

Sign up here to join the club

Membership benefits

The more you travel, the more you score!

Your journey towards big rewards starts here

Member badge
Automatic on free signup
Explorer badge
Visit 2+ unique park visits PLUS $1000+ spend PLUS 10+ nights
Trailblazer
Visit 3+ unique park visits PLUS $2500+ spend PLUS 20+ nights
Get $25 bonus for new park visits
$25 bonus for 7 night stays
Member deals
'Rain check' your booking
Explorer merch
'First to stay' offers
Priority phone line
Priority upgrades*
Late check out*
Early check in*
Trailblazer merch

Your journey towards big rewards starts here

Member badge
Automatic on free signup
Get $25 bonus for new park visits
$25 bonus for 7 night stays
Member deals
Explorer badge
Visit 2+ unique park visits PLUS $1000+ spend PLUS 10+ nights
Get $25 bonus for new park visits
$25 bonus for 7 night stays
Member deals
'Rain check' your booking
Explorer merch
'First to stay' offers
Trailblazer
Visit 3+ unique park visits PLUS $2500+ spend PLUS 20+ nights
Get $25 bonus for new park visits
$25 bonus for 7 night stays
Member deals
'Rain check' your booking
Explorer merch
'First to stay' offers
Priority phone line
Priority upgrades*
Late check out*
Early check in*
Trailblazer merch

Styled by Reflections - Loyalty Merch

We will let you know as you reach the next tier and arrange your merch to be sent directly to your door or to your next park, if you're on the road.

Ticket to tour

We threw down an epic challenge to our Outsiders Club – the ultimate Ticket To Tour prize!

The mission?

Stay 100 nights across 20 different Reflections parks or accommodations within a single calendar year, and win back every dollar you spent doing it.

We have a winner!

In 2024, we had our very first champions! Karen and Greg from Brisbane hit the road in their caravan, cruising down and back up the stunning East Coast of NSW. They completed the full 100-night adventure at 20 different parks – and now they’ve scored over $9000 in Reflections Holidays credit! That’s future stays sorted, anywhere and anytime they like, at any Reflections park.

Keen to become a Ticket to Tour champion?

Get travelling! The only question remains is: where will your next adventure take you?

Image
Frequently asked questions

Didn’t find what you were looking for? We’re here to help. Get in touch here.

What benefits can I earn from being an Outsiders Loyalty Club member?

A huge stack! The best way to learn more about the benefits you can unlock as part of the Outsiders Loyalty Club is to read the information above or contact our friendly reservations team.

Are you removing any benefits?

We have removed two benefits over time but have added a huge stack more! On the 1st of April 2024 we removed the $100 credit earnt for spending $1,000 (one time only) and on the 1st of July 2025 we removed the $25 credit you earnt for signing up to the program.

Why did we do this? To better reward those who are loyal to us!

Will I still get $25 credit for signing up as a new member?

No. As of the 1st of July 2025 you will not receive any credit for signing up to the Outsiders Loyalty Club, however a stack of other benefits await!

How can I earn $25 credits?

Simply put, the more you stay the more you earn:

  • Stay 7 nights and earn $25 credit. Stay another 7 nights and earn another $25!* Rinse and repeat. This type of credit is capped at $250 per calendar year.
  • Stay at a Reflections Holidays Place that you haven’t already stayed at in the calendar year and you will earn an additional $25 credit for every new place you stay* (excludes your first park and has to be at least two nights to count).
  • Only for fanatical Outsiders – stay at least 100 nights across 20 different Reflections places in a calendar year and you will earn a massive Ticket to Tour prize, a guest credit equal to the amount you spent to get it! We don’t really expect anyway to reach this (but we’ll be over the moon if someone does).

Excitingly, you can work towards earning all of these at the same time! This means that under the new rewards program you could earn well over $1,000 plus a massive Ticket to Tour prize. This is compared to the old program which maxed out at $100 a year. Plus, the program remains completely FREE!

* Terms, conditions, and exclusions apply.

Can you give me some examples of how it works?

Sure!

Example 1

You stay: at Reflections Holidays Evans Head for 14 nights.

You get: $50 credit ($25 for every 7 nights)

Example 2

You stay: at Reflections Holidays Evans Head for 14 nights and then Reflections Massy Greene for another 14 nights.

You get: $125 credit ($100 for 28 nights plus $25 for visiting a new park – remember Evans Head is excluded as it’s your first place for the year.)

Example 3

You stay:

  • Reflections Holidays Evans Head for 14 nights
  • Reflections Holidays Massy Greene for another 14 nights
  • Reflections Holidays Byron Bay for 60 nights

You get: $300 credit ($250 for every 7 nights capped at $250 plus $50 for visiting two new parks – remember Evans Head is excluded as it’s your first place for the year.)

It’s easy! Simply ‘stay’ at a park you haven’t already been to in the calendar year (excluding your very first park) and you’ll get a $25 credit! Also, for every 7 ‘nights’ you stack up by staying with us you’ll also recieve a $25 credit (capped at $250 per calendar year). You could earn up to $1,225 in $25 credits per calendar year – just for going on holidays!

What counts as a ‘stay’

A stay for the purposes of the Reflections Outsiders Loyalty Club is fully defined in the Terms and Conditions but put simply, it’s a stay of a minimum 2 nights at a Reflections Holidays Place in ‘Eligible Accommodation’. Some accommodation types are excluded, for example, Long Term Casual accommodation and rental accommodation. For a full list of exclusions see the Terms and Conditions.

What counts as a ‘night’?

A night for the purposes of the Reflections Outsiders Loyalty Club is fully defined in the Terms and Conditions but put simply, it’s a night stayed at a Reflections Holidays Place in ‘Eligible Accommodation’. Some accommodation types are excluded, especially Long Term Casual accommodation and rental accommodation. For a full list of exclusions see the Terms and Conditions.

When do nights and stays reset?

Progress towards nights and stays resets at 11.59 on 31 December every year. This means that on the 1st of January every year your number of nights and number of stays will reset back to zero. This means that you will also have your first stay for the year excluded from received a $25 credit for staying at new places.

For example, if you had stayed 13 nights across three different parks in 2024, on 1 Jan 2025 this would reset and it would count you as having stayed 0 nights at 0 places (for the purposes of earning credit only).

What is the expiry date of credits I earn?

Your credits are valid for 12 month from the day you earn the credit and will expire after this time. E.g. if you earn a $25 credit on the 15th of Augustit will expire on the 15th of August the following year.

The only exception to this is Raincheck credit that has a 6 month expiry from the date that it is assigned.

How much does it cost to be a member? Will start charging to be part of the Loyalty Club?

Being part of the Reflections Loyalty Club is completely and totally FREE! We think this is part of what makes it the best Loyalty program in the country. We will not charge you to join, we won’t charge you any ongoing fees, we won’t even charge you postage to receive your own special merch!

When will I get the credits I earn?

You should receive any $25 credits you earn the night that you depart your stay. This gives our computers some time to stack up how much you’ve earnt!

How can I track the credits I’ve earnt?

We are working on delivering a great online experience to track your credit but in the meantime call our friendly reservations and park teams who will be able to give you updates. We are also working on giving you updates through email. We’ll let you know closer to when these are ready.

How does the Ticket to Tour prize work?

Simply stay for at least 100 nights in a calendar year across at least 20 Reflections Holidays Places (make sure it’s a minimum of two nights per stay to count) and you will receive a guest credit in the following calendar year to the tune of whatever you spent to earn it!

For example, if you stayed for 105 nights at 22 different Reflections Holidays Places in the same calendar year for a total cost of $5,500, not only would you receive $250 credit for staying 70 nights, $525 for staying at 21 places (first park is excluded) – you would then also received a guest credit for $5,500 to use in the following calendar year! That’s a total of $6,275 back in rewards. Now that’s truly a ticket to tour.

Terms and Conditions apply.

Where can I find the Terms, conditions, and exclusions for the new program?

The Terms and Conditions can be found here. Terms and Conditions related to the Tier benefits will be released on the 1st of September 2025.

How long will I have Explorer or Trailblazer my status?

You will have your Explorer or Trailblazer status for at least the remainder of the calendar year in which you earnt it plus the following calendar year, unless you reach a higher status within that time.

Can I lose my status?

Yes, if you do not meet the criteria for maintaining your current status you will eventually be reset back to either Member or Explorer status depending on which criteria you met. This will occur at the very end of the calendar year following the year you initially earnt that status.

For example, if you earnt Explorer status on the 1st of March 2026, you would maintain that status until the 31st of December 2027 when you would then revert back to ‘Member’ status (assuming you didn’t earn Trailblazer status in the meantime and didn’t again meet the criteria in 2027 to remain an Explorer).

Can I re-earn or keep my status?

Yes! If you continue to meet the criteria every year to be an Explorer or Trailblazer then you will keep the highest status that you earnt.

When will I get a new status?

We will assign every member one of the three new tier status’s on the 1st of September 2025. You will get a new ‘Explorer’ or ‘Trailblazer’ status within a week of earning it. You will receive an email about this.

If you join after the 1st of September 2025 you will initially be given ‘Member’ status and will be assigned either ‘Explorer’ or ‘Trailblazer’ status upon achieving the relevant criteria.

When will the new tier benefits start?

New tier benefits will start on the 1st of September 2025 with the exception of the Raincheck benefit which will start on the 1st of January 2026.

How can I earn an Explorer or Trailblazer status?

To find out what you need to do to become an Explorer or a Trailblazer read the information on the webpage above or give our friendly reservations team a call.

Do I have to pay postage to receive my merch pack?

No, we will post this to you free of charge! We will not send merch packs to international addresses however. If you want to receive your merch you will need to get it sent to an Australian address.

Can I really use my raincheck to cancel a booking in the middle of my stay?

Yes, with Raincheck you will be able to cancel your booking within nearly every non cancellation window. This includes any time in the lead up to and even during your stay. We want to give our best guests the most flexibility. Some small exclusions to this will applyand will be published on the 1st of September. In return you will receive any nights outstanding back to your account as a guest credit.

Explorer - Will I need to give you my address to receive my merch pack?

Yes, we need to know where to send your pack. If you do not provide us with a valid address we won’t be able to send out your pack.

Trailblazer - Will I get upgraded into a better product without my knowing?

No, we will always double check beforehand if you want to be upgraded into a better accommodation type (free of charge of course).

Trailblazer - Will I need to give you my address to receive my merch pack?

Yes, we need to know where to send your pack. If you do not provide us with a valid address we won’t be able to send out your pack.

Trailblazer – Will I always get an early check in or late check out?

We will aim to give you this benefit as much as possible but we can’t guarantee it as sometimes others may be leaving right before you or arriving straight after.

Trailblazer – Will I always get an accommodation upgrade?

We will aim to give you this benefit as much as possible but we can’t guarantee it as sometimes others may have already booked out the best spots!

Got a question? Get in touch